1. Zero Tolerance Policy for CSAE & CSAM
Lokal Buddy (operated by Kriya IT Solutions) maintains an absolute, uncompromising Zero-Tolerance Policy toward Child Sexual Abuse Material (CSAM), Child Sexual Exploitation and Abuse (CSAE), and any form of child grooming, solicitation, endangerment, or illicit behavior involving minors.
Lokal Buddy is built solely as a hyperlocal community and neighborhood service discovery platform. Using our real-time messaging, in-app audio calls, request boards, or user profiles to generate, upload, transmit, store, solicit, or promote CSAE/CSAM is strictly forbidden and subject to criminal prosecution.
2. Proactive Prevention & Content Moderation
Lokal Buddy incorporates proactive multi-tiered measures to detect and intercept unauthorized interactions:
- Automated Text & Pattern Filtering: Automated keyword and behavioral heuristics inspect public posts, bulletin listings, and direct messages for predatory language or inappropriate solicitations.
- Helper Vetting & Moderation: Service providers and skilled helpers undergo administrative review and identity verification before their listings are published.
- Image & Media Screening: Photos uploaded to user profiles and service requests are screened against inappropriate content criteria.
- Contact Privacy: In-app audio calling and chat conceal personal telephone numbers, preventing unmonitored offline exploitation.
3. Reporting Mechanisms for Users
We provide accessible reporting avenues for anyone to flag suspected violations or child endangerment:
📱 In-App Instant Flagging
Within any chat conversation or on any user/helper profile, tap the Report icon and choose Child Safety / Inappropriate Content. These reports are flagged with top priority in our moderation queue.
✉️ 24/7 Dedicated Safety Email
Email our Trust & Safety office directly at safety@lokalbuddy.com or support@lokalbuddy.com. Child safety submissions are prioritized for immediate review within 24 hours.
4. Law Enforcement Escalation & Compliance
Lokal Buddy fully adheres to all applicable national and international child protection laws:
- Indian Statutory Compliance: In accordance with the Protection of Children from Sexual Offences (POCSO) Act and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, all detected incidents are promptly reported to the National Cyber Crime Reporting Portal (cybercrime.gov.in).
- Global Cooperation (NCMEC): We coordinate with global child protection organizations including the National Center for Missing & Exploited Children (NCMEC) (report.cybertip.org).
- Evidence Preservation: Offending content, account audit trails, IP timestamps, and communication logs are systematically preserved for lawful investigation by judicial and law enforcement authorities.
5. Actions Against Violators
- Immediate Content Removal: The illicit material is purged from public and private storage.
- Permanent Account Deletion: The perpetrator's account is permanently revoked.
- Device & Network Blacklist: IP addresses and device identifiers are permanently barred from creating new accounts.
- Police & Regulatory Filing: Incident records are formally submitted to cyber crime authorities for statutory legal action.
6. Safety Contact & Grievance Officer
For inquiries, emergency reports, or regulatory correspondence concerning our child protection standards, please contact:
Organization: Kriya IT Solutions
Platform: Lokal Buddy (lokalbuddy.com)
Address: Vijayawada, Andhra Pradesh, India - 520007
Dedicated Child Safety Email: safety@lokalbuddy.com
General Support: support@lokalbuddy.com